Refund policy
Food Products — No Returns
Because we sell food products, we do not accept returns for any reason other than the exception below. This is standard practice for food safety and is not specific to any one item in our catalog.
Damaged Items
We will offer a refund or replacement only if your order arrives damaged, and the damage is proven to have occurred on our end (for example, a broken jar or leak during preparation/handling before dispatch) — not damage resulting from courier mishandling, delivery conditions outside our control, or normal wear during transit.
To request a refund for a damaged item
- Contact us within 48 hours of delivery.
- Include clear photos of the damaged item and its packaging.
- We will review the claim and respond within a reasonable timeframe with our decision.
Non-Damage Issues
We're unable to offer refunds for change of mind, taste preference, or delays caused by the courier once an order has left our hands.
Devotional Items (Candles, Icons)
The same no-return / damage-only-refund policy applies to devotional items as it does to food products.